Order Processing & Shipping Policy

Overview

Orders are moved through processing as quickly as reasonably possible. This section sets out the general processing schedule, delivery coverage, available methods, cost calculation, tracking, customs considerations, and the usual approach to parcels that are damaged or lost in transit.

Processing timeline

Orders normally enter processing within a short period after payment is fully confirmed.

• Orders placed on weekends or public holidays generally begin processing on the next available business day.
• Processing and dispatch may take a little longer during busy periods and holiday peaks. Some variation is normal and reasonable patience is appreciated.

Delivery coverage

Delivery is generally available across a range of domestic and selected international destinations. The list of available destinations is shown during checkout and may change from time to time.

Where a particular location is not offered at checkout, the contact channel provided elsewhere on this site can be used to ask whether an alternative arrangement is possible. Whether such a request can be accommodated depends on the destination and the nature of the items involved.

Methods & estimated windows

All listed windows are estimates counted from the dispatch date rather than the order date. Delays may arise from weather conditions, carrier volume, or customs clearance procedures for international parcels.

Domestic delivery

1. Standard: generally within a reasonable range of business days
2. Expedited: usually shorter than standard, where offered

Cross-border delivery

Estimated transit period is generally longer, with the range varying by distance, routing, and clearance handling.

Cost calculation

Shipping charges are calculated automatically at checkout and displayed clearly before payment is submitted. They are generally based on the destination, the delivery service selected, and the total weight and dimensional size of the ordered items.

Qualifying orders may receive free shipping; any applicable promotion is shown on the checkout page before payment submission.

Tracking

Once a parcel leaves the warehouse, a shipping confirmation containing a unique tracking reference is normally sent to the address on file.

Tracking data commonly takes a short period to appear and update on carrier platforms. If tracking does not display immediately after the confirmation, checking again after a reasonable interval is usually sufficient.

Customs, duties & import tax

For shipments delivered across borders:

• Local customs duties, import taxes, clearance surcharges, and other administrative fees may be imposed by the regional customs authority on arrival.
• Such additional charges are generally the responsibility of the recipient and are not covered by product pricing or the base shipping fee.

Checking local tax and duty regulations before placing an international order is recommended.

Carriers

Delivery is handled through recognised logistics partners that provide tracking and reasonable reliability for both domestic and cross-border shipments.

The specific provider used for a given parcel may vary depending on the destination, the service selected, and the size or nature of the items. Once a parcel enters the delivery stage, any available tracking details can usually be followed.

Addresses & failed deliveries

Please confirm the full and accurate delivery address before completing checkout. Once an order has been dispatched, address changes may no longer be possible.

• If a parcel is returned due to invalid, misspelled, or incomplete information, any re-shipping cost is generally the responsibility of the recipient.
• If a scheduled delivery attempt is missed, a notice is normally left with instructions for collection or re-delivery.

Damaged or lost parcels

Packaging is checked before dispatch. If a parcel arrives damaged or is confirmed lost in transit, a claim can be submitted within a short period after the expected delivery date.

Including the order reference and clear photos of the packaging or affected items helps resolve the matter more quickly. A suitable remedy is normally provided once the details have been reviewed.

Enquiries

Questions about processing timelines, delivery estimates, tracking, international rules, address corrections, or damaged and lost parcels can be raised through the contact channel provided elsewhere on this site.